As part of its Strategic Thinking Process (STP) Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, reviewed and validated MTS' key communities, which included donor families, transplant patients and their families. To support donor families, MTS constructed a Donor Memorial Monument and park for donor and recipient families to gather, remember, and honour their loved ones. MTS also honoured donor families...

BPIR Categories

13.7 Develop community relations
13.1 Develop and manage supplier/customer partnerships

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