The Studer Group, a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), sought comparative data to validate product effectiveness, compare performance, set targets, and support decision making. Criteria to select comparative data and internal measures included availability, validity, reliability, and comparability to best practice etc. SG also purchased a benchmarking database to allow comparisons to consulting companies. SG bench...

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
14.2.2 Benchmark performance measures with noncompetitors

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