To compare its performance the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), purchased a benchmarking database that provided appropriate comparisons to consulting companies. SG also benchmarked with Baldrige recipients, subject matter experts, industry-known experts or organizations with validated best practices. SG also identified opportunities for innovation by seeking best practices both within and ou...

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
14.1.1 Design & deploy performance measurement system
14.1.6 Communicate and use analysis findings

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