To support decision making and innovation the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), used a range of comparative analyses and benchmarking. Coral Springs compared its performance to the highest-performing cities with similar demographics from data submitted by 80 to 100 local governments to the International City/County Managers' Association Center for Performance Measurement (CPM). The City also the City sh...

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
14.2.3 Benchmark performance measures against competitors
14.2.2 Benchmark performance measures with noncompetitors

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