Comparative data selection at Don Chalmers Ford (DCF) a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, began with output from the Strategic Planning Process with alignment to Key Success Drivers. The Senior Leadership Team selected key comparative data and information by reviewing available sources of information and data used. Sources for comparisons included the Dealer 20 Group report, FMC, NADA, and other Baldrige system users like Park Place Lexus, Mi...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.5 Analyse performance data.
14.2.3 Benchmark performance measures against competitors

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