The Measurement Selection Process at Adventist Health Castle (AHC), a US healthcare provider and 20017 Baldrige National Quality Award recipient. supported operational decision making and overall performance reviews (see Fig. 4.1-1). The selection of comparative data, an integral step in the process , was based the availability of published data (e.g. CMS, TJC, Premier, NRC,…

BPIR Categories

14.2.1 Develop benchmarking capabilities
14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors
14.2.4 Conduct best practice/ process benchmarking

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