To best assess performance, MidwayUSA, a US retailer and winner of the 2009 Malcolm Baldrige National Quality Award (Small Business Sector), continuously sought comparative data on Best Practice (BP) companies. Midway required that all Key Measures (KM) had at least one source of comparative data when feasible, with having both a BP comparison and a…
BPIR Categories14.1.1 Design & deploy performance measurement system
14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.
14.2.2 Benchmark performance measures with noncompetitors