To improve its strategies for hiring and managing staff, the Edwards Hospital, Chicago, used a benchmarking process to identify best practices for competency-focused interviewing and identified interviewing and assessment techniques that not all managers had used. After the techniques were tried in one department an interviewing guide of best practices was published . Managers became satisfied the techniques worked and as a consequence all departments began to use competency-based techniques to ...

BPIR Categories

9.3.3 Recruit, select & hire employees
14.2.4 Conduct best practice/ process benchmarking

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