The Compliments to complaints ratio at JUMBO, a Singapore based seafood restaurant chain and winner of the 2015 SPRING Singapore Quality Award for People Excellence, exceeded the industrial average of 70:30 and its target of 80:20 each year from 2012 to 2014. From 556 forms/emails collected JUMBO recorded 79.1% as compliments :to 20.9% as complaints…
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