Read-Rite (Thailand) Co. Ltd (RRT) is one of the US Read-Rite corporation's manufacturing plants. It produces personal computer disk-drive components. It started business in 1991 and has expanded rapidly to become a large operation employing approximately 12,000 people at the plant.
RRT developed a three year plan in Dec 1994 to implement TQM. One of the tools used to promote the project was the company's sophisticated computer network system which is used to provide effective and efficient com...