Performance review findings drove continuous improvement and Innovation at Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award. The findings provided key inputs into HCM’s annual Strategic Development and Deployment Process (SDDP), and drove the definition of long-term action plans and prioritisation of short-term Strategic Business Initiatives…

BPIR Categories

6.4.1 Improve process/service performance

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