The framework for continuous improvement at Cargill Corn Milling (CCM), a US agriculture products and services company, was the Malcolm Baldrige National Quality Award model. Senior Leadership (SL) evaluated and prioritised opportunities for improvement from the Business Excellence and Baldrige Feedback reports, defined direction, deployed strategy and plans and communicated organisational performance. Scorecard results were…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
5.5.3 Improve process/product performance

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