Schneck Medical Centre, a US nonprofit medical centre and winner of the 2011 Malcolm Baldrige National Quality Award, took a systematic approach to performance improvement. The process began with SMC's annual Strategic Planning Process, where organisational-level improvement projects were identified following a SWOT analysis. Facilitated by Lean Six Sigma Black Belts, teams used the DMAIC methodology to achieve and sustain breakthrough improvement. Project management reviewed progress on project...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.2 Implement an improvement approach/method/technique

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