Systematic reviews of performance data in the Operational Management Process (OMP) at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, provided the foundation for its continuous improvement and innovation processes. Findings identified improvement opportunities from in-process or outcome measures and also provided opportunities for identifying possible innovations. The Performance Improvement (PI) depar...

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14.3.3 Implement an org-wide continuous improvemnt program

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