Freese and Nichols (F&N), a US provider of engineering and construction services, and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), used a Continuous Improvement (CI) model that included a Management System and a Participation Model. Opportunities for employee participation were provided via a number of mechanisms including: assigned actions as…

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14.3.3 Implement an org-wide continuous improvemnt program

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