In 2012, the Brothers of Charity Services, a Scottish provider of services and support, winner of a Quality Scotland Committed to Excellence Award, 2016, initiated a continuous quality improvement approach. A self-assessment provided a baseline and highlighted key action areas in strategy, resources and results that needed work. Three improvement projects were initiated 1) broadening…

BPIR Categories

6.4.1 Improve process/service performance
14.3.3 Implement an org-wide continuous improvemnt program

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