Continuous Quality Improvement at a charity services provider

In 2012, the Brothers of Charity Services, a Scottish provider of services and support, winner of a Quality Scotland Committed to Excellence Award, 2016, initiated a continuous quality improvement approach. A self-assessment provided a baseline and highlighted key action areas in strategy, resources and results that needed work. Three improvement projects were initiated 1) broadening involvement in Strategic Planning and implementation to achieve continuous development; 2) planning and managing...

BPIR Categories

6.4.1 Improve process/service performance
14.3.3 Implement an org-wide continuous improvemnt program