The Performance Improvement System at Mesa Products Inc, a US manufacturer of cathodic protection systems and winner of the 2006 and 2012 Malcolm Baldrige National Quality Award, was managed through the Quality Management System, primarily through ISO 9001:2000 certification. MESA summarised its Quality Policy by the acronym ACT: Accurate - Continuous Improvement - Timely, and…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
6.4.1 Improve process/service performance
6.4.2 Implement systems for managing the service

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