To achieve continuous improvement of processes, systems, technology and relationships, Bellin Health System, a US healthcare provider, based its competency improvement model on identifying success metrics, setting goals and using the plan-do-check-act (PDCA) cycle. The organisation established a quality resource department, and: 1. Used SPC to track processes for stability, respond to improvement efforts and provide accountability. 2. Used CQI charts to assist members to make decisions about wha...
BPIR Categories14.2.1 Develop benchmarking capabilities
14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance