Within 6 months of a regional US bank setting up a digital dashboard it was found that no one really knew what to do with the information. The system was redesigned and control charts were used to convey performance data, and training was provided on how to interpret the control chart. As a consequence: 1. The control chart provided the expected operating parameters or capability of the current system and longer term history of sales levels. 2. The control chart enabled management to identify an...

BPIR Categories

14.1.4 Gather and integrate performance data.
14.1.5 Analyse performance data.

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