To assess its internal business processes the Collection’s Department of a large US health service organisation conducted a CSA workshop under the direction of the internal audit department. In only about three hours, a comprehensive strategy with specific action plans was designed, and measurable performance indicators were developed to document and track the improvements in communication. These non-financial measures were aligned with the financial measures for the department and resulted in...

BPIR Categories

14.1.1 Design & deploy performance measurement system
2.5.3 Develop and deploy action plans & projects

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