An anonymous utility company located in the South-eastern part of the USA decided to hire a consultant to help its gas division to accelerate the installation process in order to cope with an increasingly strong demand. The project began with at least one employee selected from each relevant department to be part of a team that included an analyst from the division. These members included the process improvement manager and were selected based on their process knowledge and team working ability....

BPIR Categories

6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique
11.6.2 Acquire & redeploy fixed assets

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