The core competencies at the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), were determined as: Customer Service (Key Requirements: Responsiveness, presentation, reliability, reassurance, and empathy); 2) Communications (Multi-media, accessible, concise, and frequent); 3) Financial Management (Transparent, followed GAAP, followed City Commission…

BPIR Categories

6.4.2 Implement systems for managing the service
8.2.4 Leadership relationships with suppliers and partners
9.2.3 Define work competencies

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