Senior leaders at the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), deployed the mission, vision, and values throughout the organisation to provide guidance and empower partners (employees) to initiate action. The vision and values were also deployed to patients through patient…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
13.1 Develop and manage supplier/customer partnerships

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