Responsibility for communication of all major initiatives and policies at the Inland Revenue Authority of Singapore (IRAS), was vested in the Commissioner. Organisational purpose, vision, core values and key messages were communicated, demonstrated and reinforced by management through various channels and formal frameworks like performance appraisal and rewards and recognition scheme, and through corporate policies and systems. Corporate-wide staff meetings such as Town Hall sessions were conduc...

BPIR Categories

2.5.1 Communicate policies & strategies
8.2.1 Leaders communicate with employees

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