To communicate with employees, suppliers and customers the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector),used a variety corporate communication methods. Information was disseminated to customers via publications, public events, neighbourhood meetings, public hearings, public postings, personal contacts, CityTV, CityRadio, CityPage ads, CityBlog, podcasts, CCR, direct e-mail and eNews broadcast e-mails, the City's we...

BPIR Categories

8.2.1 Leaders communicate with employees
1.3.1 Build customer relationships
13.1 Develop and manage supplier/customer partnerships

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