To communicate with employees, suppliers and customers the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector),used a variety corporate communication methods. Information was disseminated to customers via publications, public events, neighbourhood meetings, public hearings, public postings, personal contacts, CityTV, CityRadio, CityPage ads,…

BPIR Categories

8.2.1 Leaders communicate with employees
1.3.1 Build customer relationships
13.1 Develop and manage supplier/customer partnerships

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