To communicate with its stakeholders, the Pewaukee School District (PSD), a US school district and winner of the 2013 Malcolm Baldrige National Quality Award, used various approaches. Senior leaders (SLs) conducted face-to-face 45-day interviews with supervisors and new employees to foster solid working relationships. The Performance Evaluation System PES compelled frank face-to-face discussion about annual goals and job performance. Key decisions made in the Strategic Planning Process and at Bo...

BPIR Categories

8.2.1 Leaders communicate with employees
10.4.4 Manage internal information & knowledge sharing
10.4.5 Manage external information & knowledge sharing
1.3.2 Determine & provide customer contact mechanisms

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