The Employee Communication Matrix at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, captured communications, topics, participants and frequency. Senior Leaders (SL) SLs communicated with and engaged employees via State of the Business days, Department Knowledge Sharing and Department Baldrige Meetings, new hire orientations, Student…

BPIR Categories

2.5.1 Communicate policies & strategies
9.7.2 Provide mechanisms for internal communication
8.2.1 Leaders communicate with employees

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