The Inland Revenue Authority of Singapore (IRAS) articulated its organisational culture as "a winning combination of a 'can-do' spirit with a strong emphasis on service excellence, innovation, learning and sharing, supported by a strong work-life culture." IRAS focussed on excellent service, and implemented strategies and initiatives to strengthen the service culture and deliver excellent service and established a Service Excellence Steering Committee (SESC) in 2008 to instil a service culture. ...

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8.1.1 Leaders develop/manage org culture,vision&values

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