The governance structure at Concordia Publishing House, a US religious publisher, and winner of the 2011 Malcolm Baldrige National Quality Award, supported foundational Christian tenets and ensured a high degree of accountability to the congregations and members of the Missouri Synod of the Lutheran Church. The governance structure dictated transparency in company operations. Senior Leaders (SL) reported performance-to-plan quarterly to the BOD. Financial information was shared with employees, ...

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8.1.3 Develop and administer governance system

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