Organisational performance at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, was reviewed in Monthly Results Reviews (MRR), Strategic Planning Meetings (SPM), Department Baldrige Meetings (DBM) and Operations Focus Meeting (OFM), in addition to daily monitoring through reports, dashboards and scorecards. Financial performance was reviewed…

BPIR Categories

9.5.1 Develop performance management approach
8.2.4 Leadership relationships with suppliers and partners

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