To manage organisational performance, the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), developed a performance management model that consisted of performance agreements at all levels that were aligned and linked to the Strategic and Business Plans. Key Intended Outcomes (KIOs) from…

BPIR Categories

9.5.1 Develop performance management approach
2.2.4 Formulate and review business unit strategy
8.1.2 Review the performance of senior leaders

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