To manage organisational performance, the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), developed a performance management model that consisted of performance agreements at all levels that were aligned and linked to the Strategic and Business Plans. Key Intended Outcomes (KIOs) from the Strategic Plan formed the performance agreement for the City Manager. Departmental performance agreements were negotiated for each...

BPIR Categories

9.5.1 Develop performance management approach
2.2.4 Formulate and review business unit strategy
8.1.2 Review the performance of senior leaders

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