The performance management system at the 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector) award winning US Veterans Affairs Clinical Research Pharmacy Coordinating Centre (VACSP), a clinical trials organisation, supported high performance work and workforce engagement by linking employee goals to strategic goals. Workforce compensation, reward and recognition, and incentive practices were also linked to…

BPIR Categories

9.5.1 Develop performance management approach

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