To manage/improve performance, Adventist Health White Memorial (AHWM), a US Healthcare Provider and 2019 Baldrige National Quality Award Recipient, established a system of an Organisational Performance Council (OPC) and sub-councils. These councils reported to the Governing Board and interfaced with the Medical Staff committee structure, to provide oversight and accountability for performance improvement. All senior…

BPIR Categories

14.3.1 Create commitment for improvement
14.3.3 Implement an org-wide continuous improvemnt program
8.2.5 Leaders review org performance/capabilities
9.5.1 Develop performance management approach

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