Corporate Performance Management at Baldrige Award Winning Healthcare Provider Adventist Health White Memorial (AHWM)

Adventist Health White Memorial (AHWM), a healthcare provider based in Los Angeles, CA, United States, established a system including an Organizational Performance Council (OPC) and sub-councils to manage and improve performance within the organisation. These councils reported to the Governing Board and interfaced with the medical staff committee structure to provide oversight and accountability for performance improvement. All senior leaders sat on the overarching Organizational Performance Cou...

BPIR Categories

8.1.3 Develop and administer governance system
8.2.5 Leaders review org performance/capabilities
9.5.1 Develop performance management approach
14.3.1 Create commitment for improvement
14.3.3 Implement an org-wide continuous improvemnt program