Performance at the Barkath Group, a Malaysian confectionery manufacturer, was based on target achievement. The company believed that the contribution from those directly and indirectly involved made up the total team effort o achieve target. Targets were set every quarter and were team-based so the process involved a commitment from every team member. For example, in sales, the staff in charge of documentation and preparation of invoices were also part of the team. It was this focus on teamwork ...

BPIR Categories

9.5.1 Develop performance management approach
9.7.1 Encourage employee involvement and feedback
2.5.2 Develop & set organisational goals

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