Southcentral Foundation (SCF), an Alaska Native nonprofit healthcare organisation, implemented a cascading performance measurement system (PMS) that utilised an organisational Balanced Scorecard (BSC). The system selected aligned, and integrated strategic and operational information and balanced measures among four perspectives: Customer-Owners (C-Os), Workforce Development, Organisational Effectiveness, and Financial and Workload. SCF collected performance data and information…

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.4 Gather and integrate performance data.

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