To help ensure it met its Corporate Social Responsibility, the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, anticipated and addressed public concerns with educational programmes and services and operations through the Strategic Planning Process (SPP) inputs of the Voice of the Customer (VOC) data and the SWOT analysis. Key compliance processes, measures, and goals for meeting and surpassing regulatory, legal, and accreditation re...

BPIR Categories

13.1 Develop and manage supplier/customer partnerships

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