Corporate Social Responsibility was a priority at the 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector) award winning US Veterans Affairs Clinical Research Pharmacy Coordinating Centre (VACSP), a clinical trials organisation. Societal well-being and benefit were integrated with strategy and operations. The impact of VACSP’s products, services and operations on society were addressed via rigorous policies and procedures that exceeded regulatory requirements. To conserve natural r...

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
12.1 Formulate environmental management strategy

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