The core focus of the Business Model at Bristol Tennessee Essential Services (BTES) a US utilities plus company and 2017 Baldrige National Quality Award recipient, was the customer focus, which included Societal Well-being and Community Support. Each process, project, innovation and product offering had to take customers, employees and community into consideration as stated in…

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
13.7 Develop community relations

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