To maximize efficiency and ensure cost control Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, employed comprehensive measures. Overall costs of the operations, cycle time, productivity, efficiency and effectiveness factors were assessed through the Operational Management Process, which included inputs from the Performance Measurement System. The overall cost of operations was controlled through efficie...

BPIR Categories

11.1.4 Manage cash flow
11.1.2 Manage resource allocation

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