The cost per citizen to operate the Information Services Department at the City of Coral Springs (CS), a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), was less compared to other International City/County Managers' Association (ICMA) benchmark cities. In 2003 CS cost per citizen for its Information Services Department was $13.68 compared to City 6 ($18) and City 2 ($48). In 2004 the CS cost was $15.04 compared to City 6 ($23) and City 2 ($4...

BPIR Categories

15.6.11 Financial management
15.6.10 Information, knowledge management, & IT

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