A study into the use of the quality costing concept was carried out at a small UK organisation of 150-employees manufacturing precision components for the aerospace industry. The need to reduce the cost of quality was stated as one of the company's goals. The company's management had been involved in a series of workshops which,…

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.3.2 Implement an improvement approach/method/technique

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