A study into the use of the quality costing concept was carried out at a small UK organisation of 150-employees manufacturing precision components for the aerospace industry. The need to reduce the cost of quality was stated as one of the company's goals. The company's management had been involved in a series of workshops which, among other areas focused upon the cost of quality concept. This first effort to come to terms with quality costs was not completely successful and so a second phase wa...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.3.2 Implement an improvement approach/method/technique

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