Quintiles is a large, international contract pharmaceutical organisation with its corporate office located in Research triangle Park, North Carolina. The company decided to: - increase awareness about the cost of rework among staff; - develop a cost of quality failure measurement system by categories; - integrate a quality cost system into its existing financial systems; - develop quality cost training materials and support tools; - develop a reporting format for senior management with a specifi...

BPIR Categories

5.5.3 Improve process/product performance
11.1.2 Manage resource allocation
14.1.1 Design & deploy performance measurement system
14.3.2 Implement an improvement approach/method/technique

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