Cost of Quality used as a measure for finding improvement opportunities
Quintiles is a large, international contract pharmaceutical organisation with its corporate office located in Research triangle Park, North Carolina. The company decided to: - increase awareness about the cost of rework among staff; - develop a cost of quality failure measurement system by categories; - integrate a quality cost system into its existing financial systems; - develop quality cost training materials and support tools; - develop a reporting format for senior management with a specifi...
BPIR Categories
5.5.3 Improve process/product performance
11.1.2 Manage resource allocation
14.1.1 Design & deploy performance measurement system
14.3.2 Implement an improvement approach/method/technique