An empirical model was used expressing the COQ as a function of two main components: prevention-appraisal-failure expenses (PAF model) and opportunity losses. Opportunity losses were broken down into three components: under-utilisation of installed capacity, inadequate material handling, and poor delivery service. A six-month study was conducted. Results showed that the COQ, expressed as revenue loss,…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
5.4.3 Install product

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