The cost per dollar of tax collected is an indicator of effectiveness and efficiency over time for the Inland Revenue Authority of Singapore (IRAS). Due to targeted investments in manpower and information technology (IT) to enhance compliance capabilities and the taxpayer's experience, the per dollar cost of tax collected has steadily decreased from its benchmark of 1.02 cents in the 2005 fiscal year. In the 2008 fiscal year, the cost was 0.84 cents against the target of 0.80 cents. In the 2009 ...

BPIR Categories

11.2.3 Process accounts receivable, credit, & collections
11.5.1 Manage the tax function.
15.6.11 Financial management

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