The cost per dollar of tax collected was an indicator of effectiveness and efficiency over time for the Inland Revenue Authority of Singapore (IRAS). Due to investments in both manpower and Information Technology (IT) to enhance compliance capabilities and taxpayer's experience, the per dollar of tax collected had steadily declined from 1.02 cents in FY 2005. In FY 2008 the cost was 0.84 cents against the target of 0.80 cents and in FY 2009 the cost was 0.80 cents against the target of 0.88 cent...

BPIR Categories

11.2.3 Process accounts receivable, credit, & collections
11.5.1 Manage the tax function.
15.6.11 Financial management

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