To minimise operational costs. MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, designed its processes to reduce the cost of inspections and audits by including automated system checks/mistake-proofing which prevent errors and rework. During process execution, process performers submitted preventive actions to the Performance Improvement…

BPIR Categories

6.4.3 Inspections, tests, process/performance audits
6.4.1 Improve process/service performance

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