To cut operating costs Intermountain Healthcare, a US health service provider, challenged past assumptions (e.g., staffing ratios, premium pay, revenue cycle management, supply chain management, etc), solicited input from board members and community advisory councils, and looked for improvements in operational efficiency. Leaders held monthly accountability and stewardship meetings with management team members to review…

BPIR Categories

9.5.1 Develop performance management approach
14.1.7 Review/evaluate performance measurement system.

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