By setting world-class performance goals and engaging stakeholders in achieving those goals, the Executive Lead Team (ELT) at the US City of Fort Collins, a 2017 Baldrige National Quality Award recipient, cultivated an environment of innovation and intelligent risk taking. The Budgeting for Outcomes (BFO) structure prompted staff to research leading practices and think innovatively…

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
3.2.3 Develop&integrate technology/innovation into concept
3.2.5 Involve stakeholders in innovation & product/service development
2.5.2 Develop & set organisational goals

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