To shape and sustain a culture of innovation, senior leaders at SP Services (SPS), a Singapore utilities company and winner of a Singapore Quality Award for Business Excellence in 2017, adopted both top-down and bottom-up strategies. The Operational Excellence Committee (OEC) was established to empower and motivate staff in a culture of continuous improvement and…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
9.7.1 Encourage employee involvement and feedback

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