This video tells the story of GVK EMRI, an Emergency Medical Service Provider in India and the largest ambulance service in the world. Hailed as perhaps one of the most important global health initiatives of the last ten years, the GVK Emergency Management and Research Institute (EMRI), serves 750 million Indian citizens and has saved…

BPIR Categories

3.2.1 Translate customer needs into product requirements
3.2.5 Involve stakeholders in innovation & product/service development
6.1.1 Plan key production & delivery processes
6.4.2 Implement systems for managing the service

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