Critical Success Factors at a Baldrige award winning petroleum company

At DynMcDermott (DM), a US based Petroleum Operations Company and winner of the 2005 Malcolm Baldrige National Quality Award (Service Sector), commercial best practices, cost reduction initiatives, integrated continuous performance improvement, operational benchmarkng, mission readiness, systems availability, safety, and an enterprise performance measurement management system were viewed as critical to overall company performance success and…

BPIR Categories

14.1.1 Design & deploy performance measurement system
8.2.4 Leadership relationships with suppliers and partners